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T: 01284 705637

Making a Comment about our Services

Do you have a comment?

Cathedral Dental welcome any comments you may have on the service you receive. Please speak to Christine Harley, the Practice Manager, about any aspects of our service or address your letter to her if you prefer to put your comments in writing.

Please let us know if you are unhappy with the quality of our service, something we have done, or something we have not done. Cathedral Dental welcomes constructive criticism, if we are unaware that something is wrong, we cannot put it right!

In the case of a verbal concern, we will record all the details and supply you with a written record within two working days.

If you write to us, we will acknowledge your letter within two working days of receiving it.

We will offer the opportunity for you to discuss the manner in which your concerns are to be handled and the period within which you would like them to be resolved, how long the investigation is likely to take and when the response is likely to be sent.

If we have made a mistake we want to learn from it as we are always striving to improve our service.

If you do not want to make any complaint direct to the practice, you can contact the NHS England contact centre as follows:

BY POST
NHS England
PO Box 16738
Redditch
B97 9PT

BY EMAIL
[email protected]

BY TELEPHONE
0300 311 2233

Why Cathedral Dental?

Just a few reasons why you should choose to come along
to Cathedral Dental in Bury St Edmunds…

  • Dentistry for busy people. We are open until 9pm and on Saturdays
  • Relaxed and friendly atmosphere
  • We strive to provide an outstanding patient experience that you will not find anywhere else
  • We treat everyone as we ourselves would like to be treated
  • Guaranteed pain free dentistry
  • Convenient town centre location with lots of parking nearby
  • Experienced highly skilled dentists with many postgraduate qualifications
  • We offer the latest treatments so you receive the best care
  • We can straighten crooked smiles in adults and children with our expert invisible brace systems
  • We can create a brand new beautiful smile for you with our smile makeover and veneers service